Melbet Privacy Policy

To provide its services, Melbet processes several categories of information. Data may be collected automatically or provided voluntarily by the user.

• Personal data provided during registration. First name, last name, date of birth, email address, telephone number;
• Payment information. Card details, e-wallets and cryptocurrency wallets used to deposit and withdraw funds;
• Technical data. IP address, geolocation, device and browser type, operating system;
• Information about gaming activity. Betting history, transactions, game results, behaviour on the website;
• Data transmitted when contacting support. Email or chat correspondence, telephone call recordings;
• Information provided voluntarily. Participation in surveys, marketing campaigns, use of social networks.

These categories allow us to provide services of appropriate quality, ensure security and comply with legal requirements.

We only use personal data when necessary to provide services or fulfil legal obligations. The main purposes include:

• To conduct transactions, interact with payment systems, and confirm the legality of operations;
• Carry out transactions, interact with payment systems, and confirm the legality of operations;
• Comply with legal requirements, including anti-money laundering and anti-terrorist financing regulations;
• Support service security, prevent fraud, and verify user identity;
• Analyse gaming experience, research preferences, and improve service quality;
• Personalising offers, creating newsletters and providing bonuses (with consent for marketing);
• Contacting users to notify them of rule changes, updates and important news.

All processing activities are carried out within the framework of legal norms and only for the specified purposes.

Melbet may transfer personal data to a limited number of partners. Such transfers are carried out only within the framework of the law and with the application of protective measures. Here are the main points:

• Payment providers receive data for processing transactions and ensuring the correct withdrawal of funds;
• Technology contractors ensure the operation of the website, mobile applications and technical infrastructure;
• Regulatory authorities receive data in cases provided for by law;
• Auditors, consultants and security services may process data to verify the company’s operations;
• In the event of a sale or reorganisation of the business, information may be transferred to the new owner with the preservation of protection obligations.

Melbet does not sell or transfer personal data to third parties for purposes unrelated to the provision of services or compliance with the law.

We take modern technical and organisational measures to protect your data. Key security methods include:

• Use of SSL encryption when transferring information;
• Storage of data on secure servers with multi-level access control;
• Regular security checks and vulnerability testing by third-party experts;
• Restricted access to information only for employees whose work involves data processing;
• Automatic monitoring of suspicious activity to prevent fraud.

If risks or suspicious activity are detected, the user’s account may be temporarily blocked until the investigation is complete.

Melbet stores personal data only for as long as necessary to achieve the purposes of its processing or within the requirements of the law.

• Account data is stored for the entire period of use of the services;
• Financial information and transaction history may be stored for longer in accordance with accounting and tax laws;
• After the mandatory period has expired, the data is deleted or anonymised;
• The user has the right to request the deletion of information if it is no longer required for the provision of services.

Every player has the right to control the processing of their personal data. You can:

• Access your data and request a copy of it;
• Correct inaccurate or outdated information;
• Request the deletion of information if there are no legal grounds for storage;
• Restrict processing or object to certain actions with your data;
• Receive your data in a machine-readable format for transfer to another operator;
• Withdraw your consent to newsletters and marketing offers at any time.

To exercise these rights, simply send a request to customer support.

Melbet uses cookies and similar technologies to improve the quality of service and analyse the performance of the website. Cookies help to save user settings, track the effectiveness of advertising campaigns and collect anonymised statistics.

You can change your cookie settings in your browser settings or read the separate Cookie Policy on the website.

Melbet strives to ensure maximum protection of personal data, but users are also required to comply with security rules. It is important to keep your login and password secret, not to disclose them to third parties, and to regularly update your access data.

We reserve the right to conduct internal checks and suspend your account if we detect suspicious activity.

Every Melbet customer must provide only accurate and up-to-date information. If false information is provided, the company has the right to refuse registration or block the account without compensation.

We may periodically update this policy to comply with new legal requirements or internal procedures. All changes are published on the official Melbet website. By continuing to use the services after updates, you confirm your agreement with the changed terms and conditions.

For all questions related to the processing of personal data, you can contact Melbet support:

• Live Chat – Available 24/7 in the window on the website or in the Melbet app;
• General email – [email protected];
• Email for security issues – [email protected];
• Hotline phone number – 0008004430067, suitable for issues requiring urgent attention.