Your Safety First: Responsible Play in Sri Lanka

Gambling always involves the chance of financial loss. Healthy betting means planned play and clear boundaries.

• Decide an entertainment budget you can afford to lose and keep control of spending.
• Set deposit, loss, wager, and session limits in your account to manage risk.
• Enable reality checks and time reminders to stay aware while playing.
• Use time‑out or a cool‑off period to pause playing when you need a break.
• Self‑exclude for a longer period if control becomes difficult.
• Keep rent, bills, and savings separate from gambling funds to protect essentials.
• Avoid betting when stressed, tired, or under the influence of alcohol or drugs.
• Protect minors: account holders must be 18+; consider device parental controls.
• Review your activity and learn from your play history to adjust your habits.
• Read the responsible gaming policy for a full list of tools and safeguards.

Problem gambling can develop gradually. Know the signs and act early; addiction is serious and needs attention.

• Frequently spending more than planned or breaching limits.
• Chasing losses after losing bets.
• Hiding betting from family or friends, or lying about play.
• Borrowing money or selling items to fund gambling.
• Feeling irritable, anxious, or restless when not playing.
• Neglecting work, studies, or responsibilities due to gambling.
• Gambling to escape stress, loneliness, or low mood.
• Repeated failed attempts to stop or reduce.
• Losing track of time while playing or missing sleep.
• Prioritizing gambling over bills, food, or savings.

Early action improves outcomes. These tips focus on prevention and recovery.

• Set or lower deposit, loss, and stake limits immediately.
• Turn on reality checks and session timers to monitor playing.
• Activate a 24‑hour to 30‑day time‑out to reset habits.
• Request self‑exclusion for a defined period if risk is high.
• Remove saved cards and limit payment channels.
• Keep a gambling diary, set clear goals, and review progress weekly.
• Do not chase losses; end the session once a limit is reached.
• Use third‑party blocking tools such as Gamban or BetBlocker.
• Opt out of marketing messages in profile settings.
• Seek professional support and talk to someone you trust.

Independent services provide confidential advice, counseling, and peer support. The resources below are available to Sri Lanka residents.

• National Mental Health Helpline 1926 — Ministry of Health, Sri Lanka: https://nimh.health.gov.lk
• Sri Lanka Sumithrayo — Emotional support and counseling: https://www.sumithrayo.org
• Gambling Therapy — Global online support and live chat: https://www.gamblingtherapy.org
• Gamblers Anonymous — Peer support meetings and resources: https://www.gamblersanonymous.org/ga
• BeGambleAware — Education materials and self‑help tools: https://www.begambleaware.org

If you believe gambling is harming you, contact Melbet support for assistance and account controls. The team can guide you to limits, time‑outs, and self‑exclusion.

• Live Chat: available 24/7 in the website and mobile app after login.
• Email: support@melbet.com
• Help Center: submit a request through the Support section in your account.
• In‑account messaging: Profile > Messages to reach the team.
• Responsible Gaming requests: ask for limits, time‑outs, or self‑exclusion via account settings.