Fast help from Melbet customer support in Sri Lanka

Live chat is the fastest way to get help. You can talk to a real agent and solve most issues in one session.

• How to start chat
  • On the website: tap Help or the chat bubble at the bottom right, then start a new chat.
  • In the app: open Menu > Support > Chat, then choose a topic.
  • If chat does not open, refresh the page, log in again, or try a different browser.
• Best for
  • Login problems, password reset, two-factor issues.
  • Deposits and withdrawals not showing or pending.
  • Bet settlement questions and cashout status.
  • Bonus and free bet rules.
  • KYC document checks and account updates.
  • Quick game support for loading errors or disconnections.
• Hours and languages
  • Available 24/7.
  • English: 24/7.
  • Sinhala/Tamil: offered when available during Sri Lanka business hours (GMT+5:30).
• Expected response times
  • First reply in 1–3 minutes during most hours.
  • Complex cases may take 10–20 minutes.
• Tips for faster chat help
  • Share your account ID or registered phone/email.
  • Describe the problem in one message. Add amounts, time, and payment method.
  • Attach screenshots of errors or receipts.
  • Keep the chat window open until the agent confirms the fix.
  • Avoid starting multiple chats for the same question.

Email support suits detailed cases that need records or attachments. You get a written answer you can keep.

• How to send an email
  • Use the support email shown under Menu > Support > Email in your account or in the website footer.
  • Include your full name, account ID, and registered phone or email.
  • Add clear details: what happened, when, amounts, payment method, device.
  • Attach files: ID photos, receipts, error screenshots, bank statements if requested.
• Best for
  • KYC/verification and account reviews.
  • Payment tracing, chargebacks, or refund checks.
  • Formal complaints and compliance questions.
  • Complex game support cases that need logs.
• Contacts
  • General support email: see the official address in your account for Sri Lanka.
  • Security/KYC desk: use the verification address shown during document upload.
  • Using the in-account contact ensures the correct mailbox for your region.
• Expected response times
  • Acknowledgment in 1–3 hours.
  • Full answer in 2–12 hours. Complex reviews may take up to 24 hours.
• Tips for faster email help
  • Use a short subject: example “Sri Lanka – Deposit pending – Rs [amount] – Sep 22, 2025.”
  • Send from your registered email.
  • Number your questions and attach all evidence in one thread.
  • Reply in the same thread to keep history intact.

Phone support is best when the issue is urgent or hard to explain by text.

• How to call
  • Find the current Melbet helpline number in Menu > Support > Call or in the website footer under Contact.
  • Some regions have a support number that runs 24/7. A local free number may not be available in Sri Lanka.
  • Standard call rates apply if the line is not toll‑free.
• Best for
  • Time‑sensitive payment errors.
  • Account lockouts and 2FA recovery.
  • Responsible gaming limits or self‑exclusion requests.
  • Urgent bet placement or settlement questions.
• Hours and availability
  • Many support lines run 24/7. If not, hours are shown next to the number.
  • English guaranteed. Sinhala/Tamil based on agent availability.
• Expected wait and resolution
  • Typical wait: 2–5 minutes. Peak events may run longer.
  • Most cases resolved in the same call if documents are not required.
• Tips for faster calls
  • Have your account ID, date of birth, and last deposit method ready.
  • Call during off‑peak hours (early morning Sri Lanka time) for shorter queues.
  • Stay near your email in case the agent sends a verification link.

Messaging apps and social media give you quick status updates and light help.

• Platforms
  • WhatsApp and Telegram: ideal for short questions and updates.
  • Facebook Messenger and X (Twitter): use direct messages to the verified page.
  • Only use links from the official website to avoid fake accounts.
• Best for
  • Tracking an existing ticket.
  • Quick questions about promotions, rules, or app install.
  • Service updates or outage notices.
• Contacts
  • Open the website footer or Menu > Support > Social to access verified links.
  • Do not share passwords, full card numbers, or 2FA codes on social apps.
• Expected response times
  • WhatsApp/Telegram: 15–45 minutes.
  • Messenger/X: 30–60 minutes.
• Tips for effective messaging
  • Include your account ID and the existing ticket number if you have one.
  • Keep messages short and specific.
  • If sensitive data is needed, the team will redirect you to chat or email.

Technical support helps fix errors that block access, payments, or gameplay.

• How to reach technical support
  • Start a chat and choose the Technical support topic for faster routing.
  • Or email the support email listed in your account and mention “Technical” in the subject.
  • For outages, check the Status/Announcements area on the website first.
• What technical support handles
  • Login failures, OTP not arriving, or 2FA reset.
  • App install, update, or crash issues on Android/iOS.
  • Website errors, geolocation, or device compatibility.
  • Deposit or withdrawal failures and payment gateway errors.
  • Game loading, disconnections, and bet slip glitches.
• Expected timelines
  • First triage in chat within minutes.
  • Complex fixes that need logs or provider checks: 2–24 hours.
• Tips to speed up technical resolution
  • Share screenshots or screen recordings of the error.
  • Include device model, OS version, app version, browser, and network type.
  • Note exact time, transaction ID, and any error code.
  • If a payment failed, attach bank or wallet receipt.

High‑tier players may access priority queues and dedicated support. Availability can depend on your account level.

• How it works
  • VIPs get faster chat routing, a priority support number, or a personal manager.
  • Access appears in your account once your tier is active.
• Best for
  • High‑value payment reviews, bet limits, and event‑day issues.
  • Tailored promotions and account settings.
• Contacts
  • Use the VIP tab in Menu > Support for priority chat and the listed support number.
  • Your manager may share a direct support email for urgent cases.
• Expected response times
  • Priority chat: under 1 minute.
  • Email to VIP desk: 1–3 hours.
  • Calls answered as first in queue.
• Tips to qualify and get value
  • Maintain activity that meets VIP criteria shown in your account.
  • Keep communication in the VIP channel to preserve priority.

Safety and privacy tips

• Only contact support through links on the official website or app.
• Never share your password, full card number, or 2FA codes.
• For KYC, send clear scans. Cover middle digits of cards; show name and last four only if asked.
• If you just joined and cannot log in, use live chat to verify the account.

What happens next

• The agent verifies your identity to protect your account.
• You get an answer or action plan. Complex cases may need more time or documents.
• You receive a ticket number so you can track progress.