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Terms and Conditions

These Terms and Conditions govern your access to the official website and mobile application in Sri Lanka. By creating an account or placing a bet, you accept these rules and the policies referenced here. Local laws apply in addition to this contract, and use is allowed only where betting is legal. You are responsible for confirming that your use complies with Sri Lankan law and any applicable foreign regulations.

Contract, eligibility, and proper use of Melbet services

  • Acceptance of terms
    • By completing registration and using the services, you agree to these Terms and any product rules, privacy, AML, and bonus policies referenced here.
    • You must read the Terms before placing any bets or using bonuses.
  • Eligibility and territory
    • Minimum age is 18 years.
    • Access is not allowed where online betting is prohibited.
    • You confirm you are not a resident of a restricted jurisdiction as listed in our help pages and are legally allowed to use the services in Sri Lanka.
  • Account and registration
    • You agree to provide accurate information during registration and maintain a single account in your name.
    • Account credentials must be kept confidential; any bet placed after secure login is treated as authorized by you.
    • We may suspend or close accounts for policy breaches, duplicate accounts, or misuse.
  • Changes to Terms
    • The company may amend these Terms to reflect regulatory updates, product changes, or risk controls.
    • Material changes will be posted on the site or app. Continued use after changes signifies acceptance.
  • Lawful and fair use
    • You must not use bots, scripts, or any device to gain an unfair advantage.
    • Collusion, syndicate betting that breaches event integrity, arbitrage abuse, or manipulating odds is prohibited.
    • Misuse of bonuses or promotions, including matched-bet abuse, may result in voided bets and account action.
  • Intellectual property
    • Site content, odds displays, software, logos, and data feeds are protected by intellectual property laws.
    • You may use the content for personal, non-commercial purposes related to your account only.
  • Liability limits
    • Services are provided on an as-available basis; outages or delays may occur.
    • We are not liable for indirect or consequential losses.
    • Maximum liability to you for any claim is limited to the amount of the relevant bet, or the balance in your account when the issue occurred, whichever is lower.
    • Nothing limits statutory rights under Sri Lankan law that cannot be limited by contract.
  • Governing law and disputes
    • These Terms are construed in line with applicable laws, including Sri Lankan consumer and betting-related legislation, where relevant.
    • Disputes should be raised via support; unresolved disputes may be escalated to an independent ADR service if available or to competent courts.

General rules for bets, odds, and settlement

  • Who may place bets
    • Only verified account holders aged 18+ may place bets.
    • Bets for or on behalf of third parties are not allowed.
    • Professional participants in an event and persons with inside information must not bet on that event.
  • Bet acceptance and confirmation
    • A bet is accepted once it appears in your betting history with a unique reference and the stake is deducted.
    • If a technical error prevents confirmation, the bet is void.
    • We may refuse or limit any bet to manage risk or comply with legal obligations.
  • Minimum and maximum stakes
    • Minimum stake and maximum payout depend on the market and will be shown during placement.
    • We may set per-bet, per-market, per-event, or daily limits.
    • Maximum payout caps apply; details are available in market-specific rules.
  • Odds and price changes
    • Odds are those displayed at the time your bet is accepted.
    • If an odds or line error (palpable error) occurs, we may void the bet or settle at the correct odds.
  • Event status and results
    • Settlement is based on official results from the event organizer or the relevant federation.
    • Post-event corrections do not change settlement unless our market rules specify otherwise.
    • If an event is postponed or abandoned, settlement follows the market rules for that sport and market type.
  • Cancellations and voids
    • Bets placed after an event outcome is known are void.
    • If a market is offered in error or an event is listed incorrectly, we may void affected bets.
    • In multi-selection bets, a void leg is settled at odds of 1.00 and the rest stands.
  • Dead heats and handicaps
    • Dead heat rules apply where applicable; stakes and winnings are proportionally divided among tied selections.
    • Handicap and totals markets settle based on the adjusted score or line as defined in market rules.
  • In-play betting
    • In-play markets may have delays for risk control.
    • Displayed score or clock is for guidance only; settlement relies on official data.
    • Bets pending during a material incident may be rejected or repriced.
  • Restrictions
    • Account-level bet limits, market suspensions, and exclusions may apply for integrity, AML, or responsible gambling reasons.
    • Bonus abuse and hedging across accounts can result in stake confiscation and account measures.
  • Cash out
    • Cash out availability, price, and success are not guaranteed.
    • If a cash out request is successful, the bet is settled immediately at the offered amount.
  • Taxes and levies
    • You are responsible for any personal tax or levy arising from winnings under Sri Lankan law.

Payments, deposits, withdrawals, and fees

  • Funding your account
    • Supported methods may include bank cards, bank transfer, e-wallets, and mobile payments where available in Sri Lanka.
    • Method availability depends on your location and verification status.
    • Deposit limits and any fees are displayed on the cashier page before you confirm.
  • Withdrawals
    • Withdrawals are made to the original payment method where possible and to an account in your name.
    • We may require you to withdraw via bank transfer for compliance reasons.
    • Processing times vary by method; typical review is up to 24 hours, then the payment provider’s timeline applies.
    • Separate rules apply to funds derived from bonuses; see bonus terms.
  • Verification (KYC)
    • Before withdrawals, you must complete identity and address verification, including a Sri Lanka NIC, passport, or driving licence, plus proof of address.
    • We may request source of funds or source of wealth documents to meet AML requirements.
  • Transaction monitoring and limits
    • Daily, weekly, or monthly transaction limits may apply for risk control.
    • We may hold or split payments if activity triggers AML or fraud checks.
    • Currency conversion may apply; third-party providers may charge exchange or processing fees.
  • Chargebacks and reversals
    • Unauthorized chargebacks are prohibited.
    • If a chargeback occurs, we may suspend the account, recover amounts due, and share data with payment partners and authorities as allowed by law.
  • Cancellations and errors
    • We may cancel pending transactions where required by law, bank policy, or security rules.
    • Erroneous credits may be reversed; you must inform us of any incorrect balance.
  • Local compliance
    • Transactions may be subject to Sri Lankan exchange control rules and bank compliance checks.
    • You are responsible for ensuring that deposits and withdrawals comply with local law and your bank’s policies.

Responsible gambling policy and player safeguards

  • Core principles
    • Betting should be recreational.
    • Persons under 18 are not permitted to register or place bets.
    • You may request help at any time through support.
  • Player controls
    • Deposit limits: set daily, weekly, or monthly caps.
    • Loss limits and stake limits: prevent spending beyond your plan.
    • Time-outs: suspend activity for 24 hours or more.
    • Self-exclusion: block access for 6 months, 1 year, or permanently; pending bets are settled per market rules.
    • Reality checks: on-screen reminders of session time and net position.
  • Risk awareness
    • Read the rules for each market before you bet.
    • Do not chase losses; odds are not guarantees.
    • Keep betting separate from personal finances and essential expenses.
  • Support and resources
    • Gambling Therapy: global online support, accessible from Sri Lanka.
    • Gamblers Anonymous: peer support meetings and online forums.
    • Local healthcare providers and counseling services can assist in English, Sinhala, or Tamil.

Anti-money laundering and counter-terrorist financing

  • Legal obligations
    • We maintain AML/CTF controls consistent with the Financial Transactions Reporting Act No. 6 of 2006, the Prevention of Money Laundering Act, and relevant international standards.
    • These controls include customer due diligence, ongoing monitoring, and record retention.
  • Know Your Customer (KYC)
    • We verify identity, age, and address during registration and before withdrawals.
    • Enhanced due diligence may apply to higher-risk profiles, large transactions, or politically exposed persons.
    • We screen against sanctions and watchlists.
  • Monitoring and detection
    • Automated and manual systems review deposits, bets, and withdrawals for unusual patterns.
    • Red flags include rapid turnover without genuine betting intent, third-party payments, structuring, and misuse of bonuses.
    • Suspicious activity may be reported to competent authorities and service providers where required by law.
  • Consequences of breaches
    • We may delay, freeze, or block transactions.
    • We may restrict or close accounts and forfeit funds where permitted by law.
    • You must respond promptly to requests for information; failure to cooperate may result in suspension.
  • Record keeping
    • Transaction and KYC records are retained for at least five years, or longer if legally required.

Privacy, data protection, and your rights

  • Data we collect
    • Registration data: name, date of birth, address, contact details.
    • Verification data: ID documents, proof of address, source of funds.
    • Technical data: device identifiers, IP address, cookies, log files.
    • Usage data: bets, transactions, bonuses, support communications.
  • How we use data
    • To provide and improve services, process bets, and settle payouts.
    • To meet legal obligations in AML/CTF, fraud prevention, and responsible gambling.
    • To personalize content and odds where permitted.
    • For marketing only where you consent or where allowed by law; you may opt out at any time.
  • Sharing and transfers
    • We share data with payment providers, verification partners, IT vendors, and auditors under contracts that protect your information.
    • We may disclose information to regulators and law enforcement where legally required.
    • Cross-border transfers follow contractual safeguards and applicable data protection laws.
  • Legal basis and retention
    • Processing is based on contract performance, legal obligations, legitimate interests, or your consent.
    • Records are kept for periods required by AML laws and business needs, then securely deleted or anonymized.
  • Your rights
    • Access, correction, deletion, restriction, portability, and objection, subject to legal limits.
    • You can withdraw consent for marketing at any time.
    • Complaints may be raised through support or the relevant data protection authority.
    • We align practices with the Sri Lanka Personal Data Protection Act, No. 9 of 2022.

Security controls for accounts and transactions

  • Organizational and technical measures
    • Transport encryption using modern TLS during login and payments.
    • Encryption of sensitive data at rest and strict access controls.
    • Regular security testing, vulnerability management, and logging.
  • Account protection
    • Two-factor authentication is available; you should enable it on your account.
    • Session timeouts, device and IP risk checks, and login alerts help protect access.
    • Repeated failed logins may trigger temporary locks.
  • Platform integrity
    • Continuous monitoring detects abnormal activity across bets, bonuses, and payments.
    • Independent data feeds and redundancy protect market settlement.
    • Incident response procedures aim to contain and remediate security events.
  • Your responsibilities
    • Keep credentials private and use a unique password.
    • Log out after each session, secure your devices, and update software.
    • Inform support immediately if you suspect unauthorized use of your account.

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